If you want to reach your customers you have to go where they go. That is either their home phone, mobile, email or a social network of some kind. Typically anyone can be reached via one of these avenues.
Communications Via Telemarketing
Reaching people via phone conversation is not new but it is a great way to differentiate you from others. Companies these days don’t answer the phone. You can use that to your advantage!
Communications Via Mobile Phones
Text messages are the most favored way to communicate for most people. People typically hate calling customer service and sitting on the phone for 20 minutes pressing 1 for this and 2 for that. They would much rather text in their question. Do you have a way of effectively answer texts?
Communications Via Social Networks
Hardly any companies today know what is being said about them. Paying attention to the social networks frequented by your customers will give you an advantage. There are software tools we use to listen to the web. That way we can respond to a compliment or complaint posted on a blog or social network on your behalf.
Don’t be left behind. Let us keep your business up to date when it comes to digital communications!