Inquiry handling is so necessary for an inbound call centre it is like wood is required for a fire and your call center is that fire. Inquiry handling is when the information about a specific product or service is properly categorized and addressed to a client, the clients inquiry are then properly discussed and resolved.
This allows you to look professional and further generates more business. Our representatives at Via Connections are so highly versed that are flawlessly trained in delivering the actual and required information to the customers about the given service or product. Not only do we specialize in inquiry handling services but we handle your business needs that are related to this service. Whether it maybe customer inquiry handling or developing/managing proper information, we do it all for you at Via Connections.
How do we handle your Inquires?
- Through website, telephone and e-mails
- Gathering information required by your clients
- Distributor and agent locator per area