EMPLOYEE IT HELP-DESK SERVICES
Lower your Help Desk Support Costs
Want to EASILY…
- Lower your support cost
- Improve the level of service to your customers and internal departments
- Maximize support team efficiency
- Increase management and control over telecom support activities
- Robust capabilities for defining workflows, inventoried and non-inventoried products, and pricing
- Routes the order to appropriate individuals in your organization for review and approval and lets you track order status
- Supports integration with other systems; enables email bonding with vendors
VIA Connections’ Help Desk, a successful BPO, is a powerful work flow system which:
(1) facilitates defining flexible processes, and
(2) manages work orders or trouble tickets and tracking them from initiation up to completion.
It has a built-in escalation mechanism which ensures successful delivery of requested work and improves the level of support for corporate end-users.