EMPLOYEE IT HELP-DESK SERVICES

Lower your Help Desk Support Costs

Want to EASILY…

Key Features:

Robust capabilities for defining workflows, inventoried and non-inventoried products, and pricing
Routes the order to appropriate individuals in your organization for review and approval and lets you track order status
Supports integration with other systems; enables email bonding with vendors

VIA Connections’ Help Desk, a successful BPO, is a powerful work flow system which:

(1) facilitates defining flexible processes, and

(2) manages work orders or trouble tickets and tracking them from initiation up to completion.

It has a built-in escalation mechanism which ensures successful delivery of requested work and improves the level of support for corporate end-users.

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